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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ron Bonine

July 26, 2025

5  out of  5
rating by Ron Bonine
"Paul Gentilini has been our agent for decades and he has been so good to us that we will never go anywhere else as long as Paul is there, and his staff has always looked out for our best interest. Today I want to give a shout out to Logan Young who gave me great service and care, and he was very sincere in wanting to help us. I would not leave this group for a teaser rate with any other insurance firm, to them I would just be another number, but this group always cares about what is best for my family and you can tell even over the phone that they care - very grateful!!!"
We responded:
"Ron, thank you for the kind words, excellent rating, and for being a great customer for all of the years. We appreciate it!"
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michelle mangan

July 25, 2025

5  out of  5
rating by michelle mangan
"Been with Paul for years now....amazing customer service and always looking out for my families best interest."
We responded:
"Thanks for the most kind review, Michelle. You're a great customer and we appreciate the compliment on our service. "
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George

July 22, 2025

5  out of  5
rating by George
"Paul Gentilini has been very helpful in keeping us informed about our insurance policies and needs. He explains the how and why details which I find very important."
We responded:
"Thanks for taking the time to give us a 5=star review!"
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Michelle Purtle

July 18, 2025

5  out of  5
rating by Michelle Purtle
"Amazing customer service from Sugar. My entire family is insured with Paul's office. We been insured with this office for over 30 years. I would never ever change insurance agency's for any reason. Any time we have had problems Paul or a staff member has been in our corner. Thank you for Amazing customer service."
We responded:
"Thanks for the 5 -star review, Michelle. It's been a pleasure having you and your entire family as customers for all for these years. It's great to hear you still rate my crew's service as top notch. "
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Sara Lavelle

July 16, 2025

5  out of  5
rating by Sara Lavelle
"Great service!. Sugar dropped my monthly payment and combined my home and auto. I appreciate that she was able to turn around a quote and get my coverage started right away. 100% recommend!"
We responded:
"Thanks for the great endorsement, Sara. We appreciate it! I'm glad to hear Sugar could help you get some savings on your home and auto insurance. "
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Jenalyn “Jena” Buerkle

July 15, 2025

5  out of  5
rating by Jenalyn “Jena” Buerkle
"Sugar Reynolds is exceptionally responsive and professional. I highly recommend working with her—you can count on being well taken care of every step of the way."
We responded:
"Hi Jena, on behalf of Sugar and myself, we appreciate the great 5-star review in recognizing Sugar's superior service. Thanks! "
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Katie Hong

July 3, 2025

5  out of  5
rating by Katie Hong
"Sugar was amazing to work with! Everyone was very pleasant 😊"
We responded:
"Great to hear that you were happy with our service, Katie. Thank you!"
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Christina Martinson

June 30, 2025

5  out of  5
rating by Christina Martinson
"Dude Sugar got me the best deal for my car insurance!!! Thank you so much for your knowledge and professionalism"
We responded:
"Thanks for the 5 Star review, Christina! We appreciate it. "
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Sandy Bookey

June 30, 2025

5  out of  5
rating by Sandy Bookey
"I was recommended to Sugar by my daughter and I'm so glad I contacted her. Saving money and Sugar was very easy to work with and made everything easy. I will definitely recommend her to others."
We responded:
"Sandy, on behalf of Sugar and the rest of our office, welcome to our agency. I'm glad that we could save you money and make things easy for you at the same time! "
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Christine Muzik

June 28, 2025

5  out of  5
rating by Christine Muzik
"Office staff is great! Very welcoming from the moment your walk in the door!"
We responded:
"Thanks for the 5-star review, Christine!"
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Rachel Allen

June 26, 2025

5  out of  5
rating by Rachel Allen
"I can't say enough positive things about Sugar at State Farm! From the moment I first contacted her, she was incredibly helpful, knowledgeable, and genuinely invested in finding the best insurance solutions for me. She took the time to clearly explain all my options, answer every question with patience, and made the entire process so easy and stress-free. Sugar's professionalism and friendly demeanor truly set her apart. I highly recommend her to anyone looking for excellent service and peace of mind with their insurance needs!"
We responded:
"Your review and comments are much appreciated, Rachel. It was great to hear you felt Sugar made things easy and stress free! "
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Skye JW

June 26, 2025

5  out of  5
rating by Skye JW
"This was my first time going into any insurance office and Sugar made me feel so comfortable right off the bat and steered me in the right direction. It’s my first time living on my own and i couldn’t be more grateful to her for helping me throughout all my questions and concerns and figuring out what best suited my needs! Will absolutely be recommending people here for the future."
We responded:
"Hi Skye, on behalf of Sugar and the rest of our office, we really appreciate your compliments on the top service we strive daily to deliver. "
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Sarah Johnson

June 18, 2025

5  out of  5
rating by Sarah Johnson
"Thank you for all the help! Wonderful place!"
We responded:
"Thanks for the 5 Star review, Sarah! "
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Ashlee Munoz

June 13, 2025

5  out of  5
rating by Ashlee Munoz
"From the start, and as strangers, Sugar treated me like a friend she's known for years. Adopted in the state farm insurance family here without hesitation 🙂 She has been super accommodating, knowledgeable, supportive and friendly and I am very grateful for her customer service 👌"
We responded:
"Thanks for the great review, Ashlee. Great to hear you were most pleased with Sugar's service. "
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Brittany T

June 13, 2025

5  out of  5
rating by Brittany T
"Sugar was so easy to work with and saved me hundreds a month on my insurance premiums. Thank you Sugar!!!"
We responded:
"Britany, on behalf of Sugar and the rest of our office, thanks for taking the time to write us a review. Glad to hear we could provide you with some excellent savings. "
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Kate

May 29, 2025

5  out of  5
rating by Kate
"I recently decided to shop around and check our rates for auto and home. Sugar was very helpful in not only answering my questions and making sure I understood everything but she was also able to get us better rates which saved us a ton of money. Working with Sugar and this office was very easy and convenient. 100% recommend!"
We responded:
"Kate, welcome to our agency! On behalf of Sugar and the rest of us, thank you for taking the time to write us a nice review. I'm glad we could provide with a combo of great service and excellent rates."
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Shawna Martin

May 16, 2025

5  out of  5
rating by Shawna Martin
"Sugar was very helpful wirh gathering information about insurance and helping to find cheaper insurance then we were currently paying. The coverage is much better and we are happier. All the agents in her office are very polite and helpful! We are glad we switched!"
We responded:
"Thanks for the great review of our service, Shawna. It was nice meeting you, and we're glad to have you join our agency. "
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Shane Jensen

May 8, 2025

5  out of  5
rating by Shane Jensen
"I have had the pleasure of working with Paul, Sugar and the rest of their team for many years now. You will not find anyone who will work harder for you while providing you with honest and relevant information. Insurance is all about trust and I know I can trust them to put their clients interests first."
We responded:
"Shane, thanks for the great review and recognizing the high level of service and insurance expertise we strive to provide. Coming from an accomplished professional like you, it's humbling. "
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Lyndsay Manning

April 24, 2025

5  out of  5
rating by Lyndsay Manning
"I had an amazing experience working with Sugar. From start to finish, she was incredibly helpful, knowledgeable, and patient. she took the time to answer all my questions, explain my options in detail, and helped me find the best coverage that fit both my needs and my budget. Insurance can be confusing, but sugar made the whole process easy and stress-free. I really appreciated her honesty and the way they broke everything down so I could make an informed decision. It’s clear they genuinely care about their clients and want the best for them. Highly recommend if you’re looking for someone who’s professional, responsive, and truly has your back"
We responded:
"Thanks much for the 5 stars, Lyndsay! We're glad Sugar provided such exceptional service and took the time to thoroughly explain everything to you. Helping you get great coverage while maximizing your discounts is always our goal."
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Cary Charlson

April 24, 2025

5  out of  5
rating by Cary Charlson
"I have known Paul for almost 40 years and there are very few Insurance Agents in this world that care for their clients more than Paul. Paul is extremely dedicated to his craft and few do it better than he."
We responded:
"Thanks for the kind words, Cary. Coming from someone like you, that's high praise. I appreciate it."
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J Jones

April 24, 2025

5  out of  5
rating by J Jones
"While searching for home insurance a friend of mine referred me to Sugar Reynolds and I’m so glad she did !! My wife is happy and you know the saying happy wife happy life!! Sugar was extremely knowledgeable on what we needed for the home and gave us amazing prices.. Will be referring her to everyone looking!!!"
We responded:
"On behalf of Sugar and our entire office, we appreciate you taking the time to provide a great review! It's great to hear we could provide you with the best buy for your hard earned insurance dollars for your home insurance."
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Amayzn Vintage

April 24, 2025

5  out of  5
rating by Amayzn Vintage
"Being from the south you are use to hospitality. Well I do say I found it up north as well. While looking for insurance I ran across a wonderful soul she was just as sweet and reminded me of being down south. She is extremely knowledgeable on everything insurance, she gives you the upmost respect! If you need any kind of insurance go to Sugar Reynolds at State Farm she will make sure you are taken care of!!!"
We responded:
"Thanks for the great review. We are super happy to know you had a great experience with Sugar from our office. If you ever need any help in the future with your home or auto insurance, please don’t hesitate to reach out. We are here to help!"
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Coco Young

April 23, 2025

5  out of  5
rating by Coco Young
"Sugar is a pleasure to work with. She always responds quickly to any questions I have and she goes above and beyond to provide great service."
We responded:
"Thanks for taking the time to give us a great review, Coco. It's great to hear the service Sugar provides goes beyond your expectations. "
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Spirit Of Vintage

April 23, 2025

5  out of  5
rating by Spirit Of Vintage
"Such a wonderful experience Sugar is very professional gave me the quote I needed maybe not what I wanted but they know what we need even when we don’t So if you need insurance go see Sugar Reynolds she has you covered"
We responded:
"Thank you for the great review. We strive to ensure you receive the best rates and options available."
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Kenzie Killebrew

April 23, 2025

5  out of  5
rating by Kenzie Killebrew
"Sugar was very kind and professional when I went in for a quote, she helped me get a better understanding on auto insurance, will definitely be recommending her to my friends when they need new auto or rental insurance!"
We responded:
"Kenzie, on behalf of Sugar and our office, we thank you for the 5-star review. For someone who grew up watching your legendary grandfather, Harmon, play baseball, it's beyond cool! "