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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jade Hilley

August 28, 2025

5  out of  5
rating by Jade Hilley
"Sugar is always so polite and a pleasure to work with! Always willing to help."
We responded:
"Jade, on behalf of Sugar and the rest of our office, thanks for taking the time to give us a 5-Star review. We appreciate it. "
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Emily McKay

August 27, 2025

5  out of  5
rating by Emily McKay
"Sugar is awesome! I knew nothing about insurance as a recent college graduate until she sat down and explained the entire process to me. She’s super on top of everything and makes the whole process really easy. Anytime I’ve needed help or had a question, she’s quick to respond and gets it done right away. It’s nice knowing I can count on her to take care of things without any hassle. Highly recommend working with her!"
We responded:
"Emily, thank you so much for your kind words and recommendation! We’re delighted to hear Sugar was able to assist you with your insurance needs. Providing excellent service is always our top priority. Please don’t hesitate to reach out if there’s anything else we can help you with!"
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Jada Nguyen

August 27, 2025

5  out of  5
rating by Jada Nguyen
"Sugar is fantastic! Professional, kind, and extremely helpful; I can't say enough good things about her. She explained everything in detail and made me feel confident about my choices at State Farm. Highly recommend!"
We responded:
"Thank you Jada for the awesome 5-star review! We are so glad Sugar was able to help you with your choices and provide you a better understanding. Reach out if you have any other insurance needs! We are always here to help!"
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Chantel Browne

August 27, 2025

5  out of  5
rating by Chantel Browne
"I had such a great experience working with Sugar! From start to finish, she was professional, knowledgeable, and incredibly patient in answering all of my questions. She took the time to explain my options clearly and made sure I understood everything before making a decision. I never felt rushed or pressured, and I truly felt like they had my best interest at heart. Thanks to Sugar, I now feel confident and secure in my coverage. I highly recommend them to anyone looking for an insurance agent who goes above and beyond!"
We responded:
"Chantel, your positive comments about your experience with Sugar are greatly appreciated - we are always happy to help you with any future needs that may arise!"
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Jennifer Enriquez

August 26, 2025

5  out of  5
rating by Jennifer Enriquez
"I had a truly positive experience working with Sugar and everyone at Paul Gentilini's agency. From the very beginning, she was knowledgeable, responsive, and genuinely committed to helping me find the best coverage for my needs. She took the time to explain all the options clearly, answered every question with patience, and made the entire process smooth and stress-free."
We responded:
"Hi Jennifer, thanks for your 5-star compliment! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Stilo TheGreat

August 19, 2025

5  out of  5
rating by Stilo TheGreat
"Sugar is a pleasure to work with. She is always quick to respond when I have questions."
We responded:
"Thank you!"
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Briana R

August 18, 2025

5  out of  5
rating by Briana R
"Sugar Reynolds is the best! She makes insurance simple and stress-free (super important since insurance can be……. exhausting 🤣) and she always takes time to answer my questions! She truly cares about her clients and I feel very confident knowing she’s looking out for us. Highly recommend Sugar and the whole team!"
We responded:
"Thanks for the 5 Star review, Briana. I'm glad to hear Sugar took the stress factor with insurance way down for you. It can be overwhelming sometimes."
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Trisha Elmer

August 15, 2025

5  out of  5
rating by Trisha Elmer
"I can’t say enough about Sugar at State Farm. Sugar is knowledgeable and incredibly helpful. I highly recommend Sugar if you are looking for great service finding insurance call her she is the BEST!!"
We responded:
"Thanks for the great review and endorsement for Sugar, Trisha. I appreciate you recognizing the great job Sugar does for our clients in going above and beyond to meet their insurance needs. "
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Richard Remy

August 6, 2025

5  out of  5
rating by Richard Remy
"Aaron was super nice and helped me set up my insurance in just 5 minutes, saved me time and money. I appreciated that alot."
We responded:
"Hi Richard, we appreciate you taking the time to provide a great review relating to Aaron saving you money and providing great service. Welcome to our agency! "
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Colin Charlson

July 30, 2025

5  out of  5
rating by Colin Charlson
"Paul and his staff are professional and prompt. I have leveraged them for many Homeowners Association needs over the years!"
We responded:
"Thanks for the great review, Colin. It means a lot coming from a top professional such as yourself."
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Ron Bonine

July 26, 2025

5  out of  5
rating by Ron Bonine
"Paul Gentilini has been our agent for decades and he has been so good to us that we will never go anywhere else as long as Paul is there, and his staff has always looked out for our best interest. Today I want to give a shout out to Logan Young who gave me great service and care, and he was very sincere in wanting to help us. I would not leave this group for a teaser rate with any other insurance firm, to them I would just be another number, but this group always cares about what is best for my family and you can tell even over the phone that they care - very grateful!!!"
We responded:
"Ron, thank you for the kind words, excellent rating, and for being a great customer for all of the years. We appreciate it!"
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michelle mangan

July 25, 2025

5  out of  5
rating by michelle mangan
"Been with Paul for years now....amazing customer service and always looking out for my families best interest."
We responded:
"Thanks for the most kind review, Michelle. You're a great customer and we appreciate the compliment on our service. "
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George

July 22, 2025

5  out of  5
rating by George
"Paul Gentilini has been very helpful in keeping us informed about our insurance policies and needs. He explains the how and why details which I find very important."
We responded:
"Thanks for taking the time to give us a 5=star review!"
Profile photo of Michelle Purtle

Michelle Purtle

July 18, 2025

5  out of  5
rating by Michelle Purtle
"Amazing customer service from Sugar. My entire family is insured with Paul's office. We been insured with this office for over 30 years. I would never ever change insurance agency's for any reason. Any time we have had problems Paul or a staff member has been in our corner. Thank you for Amazing customer service."
We responded:
"Thanks for the 5 -star review, Michelle. It's been a pleasure having you and your entire family as customers for all for these years. It's great to hear you still rate my crew's service as top notch. "
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Sara Lavelle

July 16, 2025

5  out of  5
rating by Sara Lavelle
"Great service!. Sugar dropped my monthly payment and combined my home and auto. I appreciate that she was able to turn around a quote and get my coverage started right away. 100% recommend!"
We responded:
"Thanks for the great endorsement, Sara. We appreciate it! I'm glad to hear Sugar could help you get some savings on your home and auto insurance. "
Profile photo of Jenalyn “Jena” Buerkle

Jenalyn “Jena” Buerkle

July 15, 2025

5  out of  5
rating by Jenalyn “Jena” Buerkle
"Sugar Reynolds is exceptionally responsive and professional. I highly recommend working with her—you can count on being well taken care of every step of the way."
We responded:
"Hi Jena, on behalf of Sugar and myself, we appreciate the great 5-star review in recognizing Sugar's superior service. Thanks! "
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Katie Hong

July 3, 2025

5  out of  5
rating by Katie Hong
"Sugar was amazing to work with! Everyone was very pleasant 😊"
We responded:
"Great to hear that you were happy with our service, Katie. Thank you!"
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Christina Martinson

June 30, 2025

5  out of  5
rating by Christina Martinson
"Dude Sugar got me the best deal for my car insurance!!! Thank you so much for your knowledge and professionalism"
We responded:
"Thanks for the 5 Star review, Christina! We appreciate it. "
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Sandy Bookey

June 30, 2025

5  out of  5
rating by Sandy Bookey
"I was recommended to Sugar by my daughter and I'm so glad I contacted her. Saving money and Sugar was very easy to work with and made everything easy. I will definitely recommend her to others."
We responded:
"Sandy, on behalf of Sugar and the rest of our office, welcome to our agency. I'm glad that we could save you money and make things easy for you at the same time! "
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Christine Muzik

June 28, 2025

5  out of  5
rating by Christine Muzik
"Office staff is great! Very welcoming from the moment your walk in the door!"
We responded:
"Thanks for the 5-star review, Christine!"
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Rachel Allen

June 26, 2025

5  out of  5
rating by Rachel Allen
"I can't say enough positive things about Sugar at State Farm! From the moment I first contacted her, she was incredibly helpful, knowledgeable, and genuinely invested in finding the best insurance solutions for me. She took the time to clearly explain all my options, answer every question with patience, and made the entire process so easy and stress-free. Sugar's professionalism and friendly demeanor truly set her apart. I highly recommend her to anyone looking for excellent service and peace of mind with their insurance needs!"
We responded:
"Your review and comments are much appreciated, Rachel. It was great to hear you felt Sugar made things easy and stress free! "
Profile photo of Skye JW

Skye JW

June 26, 2025

5  out of  5
rating by Skye JW
"This was my first time going into any insurance office and Sugar made me feel so comfortable right off the bat and steered me in the right direction. It’s my first time living on my own and i couldn’t be more grateful to her for helping me throughout all my questions and concerns and figuring out what best suited my needs! Will absolutely be recommending people here for the future."
We responded:
"Hi Skye, on behalf of Sugar and the rest of our office, we really appreciate your compliments on the top service we strive daily to deliver. "
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Sarah Johnson

June 18, 2025

5  out of  5
rating by Sarah Johnson
"Thank you for all the help! Wonderful place!"
We responded:
"Thanks for the 5 Star review, Sarah! "
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Ashlee Munoz

June 13, 2025

5  out of  5
rating by Ashlee Munoz
"From the start, and as strangers, Sugar treated me like a friend she's known for years. Adopted in the state farm insurance family here without hesitation 🙂 She has been super accommodating, knowledgeable, supportive and friendly and I am very grateful for her customer service 👌"
We responded:
"Thanks for the great review, Ashlee. Great to hear you were most pleased with Sugar's service. "
Profile photo of Brittany T

Brittany T

June 13, 2025

5  out of  5
rating by Brittany T
"Sugar was so easy to work with and saved me hundreds a month on my insurance premiums. Thank you Sugar!!!"
We responded:
"Britany, on behalf of Sugar and the rest of our office, thanks for taking the time to write us a review. Glad to hear we could provide you with some excellent savings. "